Service Advantage. How to Identify and Fulfill Customer Needs

By: Albrecht, Karl and Bradford, Lawrence J.

Price: $15.00

Quantity: 1 available


Octavo Size [approx 15.5 x 22.8cm]. Very Good condition in Very Good Dustjacket. DJ protected in purpose-made plastic sleeve. A nice copy. 240 pages

Title: Service Advantage. How to Identify and Fulfill Customer Needs

Author Name: Albrecht, Karl and Bradford, Lawrence J.

Categories: Business,

Edition: 1st Edition

Publisher: Homewood, Illinois, Dow Jones-Irwin: 1990

ISBN Number: 1556232470

ISBN Number 13: 9781556232473

Binding: Hardback

Seller ID: ID286305

Keywords: business strategy customer service management,